FAQs

Answers to the questions we hear most. Still need help? Contact us — we’re happy to help.

How do I reserve a puppy?

Pay in full online, or reserve your puppy with a $400 deposit and pay the balance before pickup. You can also finance through LendingUSA.

Do you offer financing?

Yes — we partner with LendingUSA. Checking your offer won’t affect your credit score. See financing options.

Are your puppies health guaranteed?

Every puppy comes with a vet health guarantee, microchip & registration, age-appropriate vaccinations, and a free vet visit. We honor your rights under Florida Statute 828.29.

Can I special-order a specific breed?

Absolutely — we have access to 60+ breeds. Request a special order and we’ll try to find your perfect match.

Do you ship puppies?

No — all purchases are in-store pickup at our Bartow location, so you can meet your puppy in person before taking them home.

What payment methods do you accept?

Credit and debit cards online (securely through Clover), plus in-store payment at our terminal.

Where are you located?

2405 EF Griffin Road, Bartow, FL 33830 · 863.624.4161. Hours: Mon–Thu 11am–7pm · Fri–Sat 11am–8pm · Sun 12pm–6pm.